Privacy Policy

Return & Refund Policy –AL-Duha Pharmacy

Welcome to ALDUHA PHARMACY. We are committed to providing a convenient and transparent shopping experience. Below is our official Return & Refund Policy:

• Exchange or refund requests are permitted within 14 days from the date of order receipt.
• All returns and refunds are processed in accordance with the official regulations and decisions issued by the Ministry of Commerce and the Ministry of Health.

Important Terms & Conditions

1. A valid purchase invoice or receipt must be provided as proof of purchase.
2. Refunds will be issued using the original payment method.
3. For payments made via credit or debit card, the refund will be credited back to the same card under the cardholder’s name, subject to the processing timeframe determined by the issuing bank.
4. For international orders: Payment must be made in advance, and pricing is calculated based on the official exchange rate on the date of purchase.
5. For returned international orders, the following amounts will be deducted from the refund after inspection and confirmation that the products are in good condition:
   • Shipping and delivery fees
   • Any customs duties or taxes paid

Non-Returnable / Non-Exchangeable Products

• All medications (in any form), vitamins, dietary supplements, and pharmaceutical products, in accordance with Ministry of Health Circular No. (2/2012).
• Electronic devices require prior inspection before return approval.

Additional Notes

• ALDUHA PHARMACY reserves the right to amend or cancel any order in the event of a technical error or product unavailability, after directly contacting the customer.
• Products eligible for return must be in their original condition (unused, with intact packaging, labels, and outer carton).

Product Information & Pricing

• Prices, specifications, and product availability are subject to change, update, discontinuation, or withdrawal at any time without prior notice, at the sole discretion of the company and without obligation to provide reasons.
• While we strive to ensure that all product descriptions, images, and website/app content are accurate and up to date, we do not guarantee that such information is entirely error-free, complete, or 100% accurate.
• Information provided on this website/application is for promotional purposes only and is not intended to replace consultation with a qualified physician or licensed healthcare provider, nor does it substitute professional medical evaluation or advice.
• Product information or any other content on this website/application must not be used to diagnose, prescribe, or treat any medical condition or health issue. We strongly advise consulting a qualified healthcare professional regarding any symptoms, medical concerns, or health advice.

External Links

This website/application may occasionally contain external links to third-party websites.

• These links are entirely outside the control of the website management and owners.
• We do not review or verify the accuracy or completeness of their content.
• We assume no legal, contractual, or ethical liability for any materials, services, or information provided through these websites, including (but not limited to) any damage or losses arising from their use or reliance upon them.
• We do not control the content, policies, or accuracy of information on such websites.
• The presence of any link on our website/application does not constitute endorsement, approval, or recommendation of that website, its content, products, or services.
• We provide no warranties, guarantees, or endorsements regarding content available through external links.
• Use of external links and reliance on information or services provided through them is entirely at your own risk.

We strongly recommend reviewing the privacy policies and terms of use of any external website before interacting with it or submitting personal data.

Accountancy Security & Confidentiality

By accepting these Terms & Conditions, you agree and undertake the following:

You are fully and personally responsible for maintaining the confidentiality of your account password and access to credentials. You bear sole responsibility for all activities and actions carried out through your account and password.

Customer Privacy & Data Protection

ALDUHA PHARMACY places the highest priority on protecting customer privacy and data. We are committed to handling your personal information with strict confidentiality and in accordance with the highest security standards and applicable laws and regulations.

We collect personal information (such as name, email address, phone number, etc.) only when necessary to provide services, process orders, and enhance user experience.

We confirm that:

• We do not share your personal information with any third party except where required by law or necessary to fulfill the requested service (such as shipping, delivery, and payment providers).
• We use the HTTPS protocol (SSL/TLS encryption) to secure all data transmitted over the internet, protecting it from interception or tampering.
• We implement technical and administrative security measures to protect stored data from unauthorized access, loss, or damage.

We strongly advise against sending any sensitive information through unsecured communication channels.

Amendments to Privacy Policy & Terms and Conditions

AMAD reserves the exclusive right to amend or update these Terms & Conditions at any time. Such amendments become effective immediately upon publication on the platform. Continued use of the services after any modifications constitutes explicit acceptance and full agreement with the updated Terms & Conditions.