? Is the app/website licensed and secure?
Yes, the Al-Duha Pharmacy app is licensed by the Kuwait Ministry of Health, and we adhere to the highest standards of security and privacy to protect your data.
? Do I need a prescription to buy some medicines?
Over-the-counter (OTC) medicines are available directly without a prescription.
? How long does delivery take?
Delivery takes 1-3 hours in most areas (depending on location and traffic), covering most of Kuwait.
? What payment methods are available?
Credit/debit cards (Visa/Mastercard), KNET, Apple Pay and Google Pay.
? Can I track my order?
Yes, you can track your order in real time within the app.
? What happens if a product is out of stock and I already paid for it?
We immediately notify you, or remove the product from the order and refund the amount if it was already paid.
? Can a product be returned or exchanged?
Medicines cannot be returned, in accordance with Ministerial Resolution No. (2/2012) issued by the Ministry of Health.
? Is there a delivery fee?
Delivery is free for orders over 10 KWD; for smaller orders, a delivery fee is added based on distance.
? Can I consult a pharmacist?
Yes, a free consultation with a licensed pharmacist is available via in-app chat.
? How do I upload my prescription?
In the "Upload Prescription" step, take a clear photo of your prescription. It will be reviewed within minutes, with a response from our pharmacists.
? Are the products genuine and guaranteed?
Yes, all products come from officially authorized distributors, with guaranteed expiry dates and quality.
? How do I contact customer service if I have a question?
Via in-app chat or WhatsApp.
? Are there offers and discounts?
Yes - exclusive offers, discounts on vitamins and skincare, loyalty points, special coupons and more, all shown in the app/website.
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